MY ACCOUNT

To update your account details, you should click on the Profile tab in My Account section on the top right side of the page. There you can fill in all details, verify your email ID & mobile number and upload your ID & address proof. After you have entered the relevant details, click on submit and your profile will be updated. Top

This can happen if your payment has failed or if RummyPassion has not yet received the payment from the payment gateway. If payment has failed, you will need to attempt depositing into your Rummy Passion account again. If RummyPassion has not yet received the payment from the payment gateway, then we will inform you as soon as the payment is received and we will manually add the money to your account. Top

Please send us your bank details (account number, IFSC code, bank and branch name) at support@RummyPassion.com and we will change the account and confirm the same to you. You can also view your new bank information while making a new withdrawal request. Top

After logging into your Rummy Passion, go to My Account and then click the Profile tab. A list of options will be presented to you. Click on Preferences. Check / uncheck the relevant preference (Email / Call / SMS / Promo Mails) and hit the Save button to save your changes. Top

You can add your bank details while making your first withdrawal request under Withdraw Cash in the My Account section on the Rummy Passion website itself. Top

Rummy Passion and its payment gateway partners use SSL technology, which is the gold standard in the industry and this ensures that your data is 100% safe and secure. Top

After logging in to your account you will see a Green colored refresh button just next to add cash button in top middle bar of any page. Clicking on that green colored refresh button will add practice chips to your account. Top

Yes, you can play games at many tables simultaneously. Top

Please click on 'Forget Password' link that you see on the top right area of any page on the site and type in your Registered email ID. A password reset link will be sent to your registered email ID. Top

This can typically happen in case you haven’t updated your bank details in your profile. You will need to update your Profile and Bank details first before requesting a withdrawal. Once you have updated this information on our site, your withdrawal request will go through. Top

To upload your ID / Address proof, please open profile tab in My Account section and there you can update your valid ID / Address proof. Click on submit button after adding and it will be uploaded successfully. Top

In order to change your Profile Avatar, please click on profile tab in the My Account section and navigate to the Change Avatar sub tab. Please click on the new Avatar you wish to apply and it will be changed immediately. Top

We advise you to apply for a PAN card as soon as possible, because as per Government of India rules, a PAN card is mandatory in order to deduct TDS if you win more than Rs 10,000 in a single game. Top

When you enter your Username at the time of registration at Rummy Passion, it will be saved in our system and cannot be changed. Top

To change your mobile number registered with Rummy Passion, click on the Profile tab in the My Account section. Next, click on change written next to Contact number and follow the process. Your new number will be updated once you complete the OTP authentication. Top

To change your email ID registered with Rummy Passion, click on the Profile tab in the My Account section. Next, click on change written next to Email and follow the process for changing and verifying the email ID. Your new email ID will be updated once you click on the verification link that will be sent to your new email address. Top

Please check your spam folder. May be the verification mail was delivered to your spam folder. If that is the case, then please mark that mail as 'Not Spam' so that you can receive all future emails in your inbox. Top

This could be because your ID proof maybe unclear, expired or doesn't match the address and therefore has not been approved. We request you to please upload a clear image / valid ID / ID that has the same address as mentioned on your Rummy Passion account. Top

This may happen if you have not verified your email or have not made a deposit to start playing. You will need to verify your email to play at Rummy Passion after registering. Please verify your email ID by clicking the link that was sent to your registered email ID when you created your profile. Once you have done this, please complete your profile and add money to start playing at RummyPassion. Top