KYC

KYC

How can I update my personal information in the Rummy Passion account?

Why was my KYC rejected?

How can I complete my KYC information?

Why am I unable to upload my ID and address proof?

How can I verify my registered mobile number?

How do I change my registered mobile number?

Are my bank information and personal documents secure at Rummy Passion?

Why do I need to verify my PAN number?

Can you explain the KYC verification process?

Are there any state-specific restrictions for completing KYC verification?

How can I update my personal information in the Rummy Passion account?

To update your personal information, follow these steps:

  1. Tap the menu icon (three lines) at the top right corner of the app.
  2. Choose "My Profile."
  3. Make the required changes to your personal information.

If you're unable to update your information through these steps, you can email your requested changes along with supporting documents from your registered email address to support@rummypassion.com. The support team will update the information for you. Top

Why was my KYC rejected?

Your KYC might have been rejected by our compliance team for one of the following reasons:

  • The name in your Rummy Passion account does not match the ID and address details you provided.
  • The image you uploaded is unclear, and we are unable to verify your details.
  • The KYC details are from a banned state.
  • You are below the age of 18.
  • You provided a photocopy instead of the original documents.
  • The address proof you shared is expired.
  • You submitted incomplete or invalid ID proof.

You can verify the reason for KYC rejection in the email sent to your registered address. Please upload valid ID/address proof to allow us to update it on your behalf.

To add KYC to your Rummy Passion account, follow these steps:

  1. Click on the three-line burger menu on the top right side of the screen.
  2. Choose "My Profile."
  3. Tap on the "KYC" tab and upload the missing KYC documents. Top

How can I complete my KYC information?

To complete your KYC (Know Your Customer) for your Rummy Passion account, follow these steps:

  1. Click the menu icon (three lines) at the top right.
  2. Select "My Profile."
  3. Open the "KYC" section and provide the missing KYC documents.

After adding your details, our compliance team will review your KYC documents. It might take up to 24 hours for approval if all the information is accurate.Top

Why am I unable to upload my ID and address proof?

It seems that you are trying to upload an image larger than 10 MB.

Please attempt to complete your KYC by uploading a file with a smaller size.

If you continue to experience difficulty in uploading your KYC documents, kindly send an email from your registered email address along with the supporting documents. We will take care of uploading and completing your KYC for you.Top

How can I verify my registered mobile number?

To verify your mobile number linked to your Rummy Passion account, use these steps:

  1. Tap the menu icon (four lines) at the top right.
  2. Choose "My Profile."
  3. Open "Profile Details."
  4. Validate your mobile number.
  5. Tap "Send OTP" next to the mobile number.
  6. Enter the OTP received and click "Verify." Top

How do I change my registered mobile number?

To update your registered mobile number linked to your Rummy Passion account, use these steps:

  1. Click the burger menu at the top right corner.
  2. Navigate to "My Profile."
  3. Access "Profile Details."
  4. Validate your mobile number.
  5. To modify your registered mobile number, tap the "Pencil icon" next to your current number.
  6. Click "Send OTP" to request and verify your new phone number. Top

Are my bank information and personal documents secure at Rummy Passion?

We assure the safety of your information. Our advanced SSL encryption technology, along with our payment gateway partners, ensures your data's security. SSL encryption is widely trusted in the industry. You can confidently enjoy gaming with us Top

Why do I need to verify my PAN number?

It is necessary to provide your PAN (Permanent Account Number) for KYC (Know Your Customer) verification and for TDS (Tax Deducted at Source) deductions during withdrawals.

The TDS amount deducted will be linked to your PAN card number, which you can claim while filing your annual income tax returns (ITRs). Top

Can you explain the KYC verification process?

KYC (Know Your Customer), is a one-time verification process to establish player identity. Verified KYC offers advantages such as expedited withdrawal processes and faster support responses.

For verification, you can submit your PAN card (Mandatory) and any of the address proofs. The steps to complete your KYC are as follows:

  1. Click the menu icon (four lines) at the top right.
  2. Select "My Profile."
  3. Open the "KYC" section and upload the KYC documents.

It might take up to 24 hours for approval if all the information is accurate. Top

Are there any state-specific restrictions for completing KYC verification?

At Rummy Passion, you cannot complete your KYC in case your KYC is from a banned state. Click Here to check the states from where the players cannot submit the KYC documents. Top